Refund Policy

Last updated: 15 October 2026

We want every journey with Car Rental Mauritius to run smoothly and transparently. We understand that travel arrangements, international flight schedules, and weather can change.

Airport Transfers & Private Day Excursions

Cancellations submitted at least 24 hours prior to the scheduled pickup time receive a 100% full refund with no cancellation fees. Cancellations submitted between 12 and 24 hours prior to pickup are eligible for a 50% refund or free date rescheduling. In the event of confirmed flight delays or cancellations, we reschedule your airport pickup at no extra charge.

Tailor-Made Holidays & Multi-Day Tours

For custom multi-day itineraries and private driver packages, cancellations requested 14 days or more before the start date receive a full refund less any unrecoverable accommodation deposits. Between 7 and 14 days before arrival, a 50% refund applies. Within 7 days of arrival, bookings are non-refundable, but we will make every effort to reschedule travel dates where partner availability allows.

How to Request a Refund

To request a refund or amend your reservation, contact our operations team at info@carentalmauritius.com quoting your booking request reference number.