Frequently Asked Questions (FAQ)

When your flight lands at Sir Seewoosagur Ramgoolam International Airport (MRU) and you clear passport control and baggage claim, proceed through the arrivals exit. Your private chauffeur will be waiting in the arrival hall holding personalized name signage. We provide luggage assistance directly to your air-conditioned vehicle.

We monitor live flight radar for all inbound flights into SSR Airport. If your flight is delayed or rescheduled, your chauffeur's arrival time is automatically adjusted at no extra charge.

Yes, all transfer quotes are strictly all-inclusive. Airport parking fees, fuel, road tolls, and chauffeur services are covered with zero hidden surcharges.

We offer well-maintained, air-conditioned vehicles across multiple categories:

• Standard Sedan: Up to 3 passengers with 2 large suitcases and carry-on bags.
• Mini SUV / Compact Carrier: Up to 4 passengers with 3 suitcases.
• People Carrier / Minivan: 5 to 7 passengers with generous luggage capacity, ideal for families.
• Executive Coach: Up to 15 passengers for private groups and extended families.

Yes. Certified infant car seats and child boosters are available upon request when submitting your transfer details. Please note the age of your children so the correct seat size is prepared.

Yes, 100%. Every vehicle in our fleet is fully air-conditioned, strictly non-smoking, inspected regularly, and commercially licensed and insured under Mauritian transport regulations.

Yes, absolutely! Custom, flexible travel is our core service. You can adjust pickup times, spend longer at Chamarel Seven Coloured Earths, add a visit to Pamplemousses Botanical Garden, or pause at scenic coastal viewpoints along the route.

Yes. Our local chauffeurs are fluent in both English and French, offering helpful local recommendations, historical context, and attentive service throughout your journey.

Yes! We can arrange private transfers to the east coast catamaran departure jetty for lagoon cruises to Île aux Cerfs, including barbecue lunch options and snorkeling stops.

Select your pickup location and destination in our online transfer search, choose your preferred vehicle type, and submit your flight and contact details. Our team will verify availability and confirm your reservation voucher via email.

No payment is collected by the initial enquiry form. We confirm vehicle availability and agreed rates first, after which payment arrangements can be finalized securely.

For airport transfers and private day tours, cancellations submitted at least 24 hours prior to pickup receive a 100% full refund with no penalties. Flight delays are rescheduled free of charge.

Yes, simply email our team at info@carentalmauritius.com with your booking reference and updated details.

Citizens of the European Union, United Kingdom, United States, Canada, Australia, and many other countries do not require a tourist visa prior to arrival. A 60 to 90-day tourist entry stamp is granted upon arrival with a valid passport, confirmed return ticket, and accommodation address.

Mauritius is a wonderful year-round destination. The warmer summer months (November to April) offer warm ocean temperatures ideal for diving and snorkeling. The mild winter months (May to October) bring cooler breezes, perfect for hiking Black River Gorges and sightseeing.

The official currency is the Mauritian Rupee (MUR). Major credit cards (Visa and MasterCard) are widely accepted across hotels, restaurants, and shops. ATMs and currency exchange counters are available at SSR Airport.